Respected business leader Alain Sutton, Chairman & CEO of Congress Centres Inc., operating in Toronto as Toronto Congress Centre (TCC), has been named the 2016 Industry Builder Hall of Fame Inductee, receiving the highest individual recognition presented at the 8th Hall of Fame Annual Awards Gala of the Canadian Association of Exposition Management.
Alain Sutton’s legacy for business excellence has been well established in the 20 years since the opening of the Toronto Congress Centre. Alain firmly believes that in business it’s not enough to do well, one must continually strive to reach above and beyond what the industry has come to expect. It’s this ideology that inspires Alain Sutton. With an MBA and Engineering degree from McGill University and his background in consumer and commercial products, real estate development and information technology, he understands business needs.
In 1995, Toronto Congress Centre was founded with a single visionary goal: to become the most innovative, customer focused convention facility in North America. Toronto Congress Centres business-to-business track record is just that, hosting some of the largest and most prestigious events in the country. His vision carries through not just in the bricks and mortar of his expansive one million square foot privately owned and operated facilities but through a core ideology of innovation and unprecedented customer experience.
From the start Alain provided industry events and corporations with a sophisticated option, continually raising the bar in terms of a distinguished and unrivalled customer experience through its well-known and well established trademark – GEM® or Great Experience Makers®.
Since TCC’s opening not only has Alain Sutton humbly and graciously given back to associations within the hospitality/tourism industry, he also played a significant philanthropic role by donating substantial amounts to Hospitals, National Foundations and many local charities.
Another aspect to Alain’s philanthropic approach is his commitment to the Arts – Canadian arts specifically; which represents another layer of distinction for customers in order to provide them with a truly unique experience. Just walking the corridors you can hear guests commenting on the beautiful collections of art in the form of paintings, sculptures, fresh flower displays and hand-crafted furnishings – it’s like walking through a private and sophisticated art gallery.
In addition, the economic impact of TCC is indeed very significant. Every aspect of the economy is positively impacted i.e., transportation, hotels, travel, restaurants, entertainment venues and related services providing substantial business growth for industries and enterprises across the country.
Furthermore, with today’s heightened awareness of food safety TCC has established a tight and stringent quality and safety control measures through HACCP – adopted by the U.S. Food and Drug Administration. TCC is the only venue in North America with the HACCP accreditation. With the recent appointment of the world renowned chef Mark McEwan as the consulting chef for TCC, Alain Sutton is sticking to his commitment stating, “We pursue opportunities that allow us to do what we do best, leverage our competitive advantages – to deliver only the best.”
Alain Sutton is continually in the pursuit of excellence in every aspect of his business involvement especially at TCC. By investing back into his facilities, whether it is through his passionate team, advanced technologies, superior infrastructure, the food experiences or …you can be always assured he is continually striving for excellence. He is committed to ensure that the TCC will always be the First and Only facility that is truly Great Experience Makers® for short – GEM®. It is a fact that there is always something innovative, impressive and sophisticated happening at the Toronto Congress Centre. And it is all done with fun, passion and excitement.
Toronto Congress Centre is located at 650 Dixon Road, Toronto, Ontario Canada M9W 1J1. From more information call 416.245.5000
For more information contact:
Cara Carey, Vice President
Customer Experience, Corporate Communications
Toronto Congress Centre
416.245.5000 Ext. 2227