Business Services

Administrative services are available in the Event Logistics Offices at the Client Services Desk. This office is located in the Karen Kain Lobby on the West side of the South building. For a complete list of services and fees please speak with your Event Logistics Manager. Business Services contact information is as follows:

E-Mail: eventlogistics@torontocongresscentre.com
Phone : 416-245-5000 ex. 2264
Fax : 416-245-3046

Cash & Host Bars

The Toronto Congress Centre provides all bar services for events where alcohol is served. Alcohol services will be in accordance with the rules and regulations as set out by the Alcohol and Gaming Commission of Ontario.

Coat Check

Coat check facilities are available on-site and are provided by The Toronto Congress Centre. A minimum charge will apply to all coat check services.

Congress Café

The designated locations of the Cafés are outlined in your contract, alternative or additional locations may be arranged through your Event Logistics Manager for an additional fee. Mobile Coffee Cart Services are also available.

Food & Beverage

All food and beverage items are supplied exclusively by The Toronto Congress Centre. No other food and beverage items from other suppliers/vendors will be allowed into the facility without the written consent of The Toronto Congress Centre management. For food and beverage arrangements contact your Event Logistics Manager at (416) 245-5000.

No outside food and beverage is permitted into the Centre. The Toronto Congress Centre North/South has received Hazard Analysis Critical Control Point (HACCP) Accreditation, thereby meeting one of the highest standards in food safety practices in the world. All food and beverage guidelines must be in compliance with our HACCP requirements. This system identifies every step of the food handling process and controlling them not only within the venue but also at our food supplier establishments. The Toronto Congress Centre North/South foods can be purchased, prepared and delivered to all locations throughout the building by our HACCP trained personnel. Contact your Event Manager for any further information.

In the event an exhibitor is showcasing food and/or beverage, they must adhere to all City of Toronto health requirements www.toronto.ca/health. It is the show managers responsibility to ensure all health guidelines are enforced and that the appropriate paperwork has been completed.

Housekeeping

Housekeeping provides the in-house cleaning services necessary to provide clean, comfortable and sanitary conditions throughout your event including vacuuming of aisle carpet, removal of all garbage prior to show opening (ie. boxes, etc.), monitoring of all washroom areas in addition to the basic upkeep of your show floor during show times. Your Event Logistics Manager will provide you with a detailed plan based on event days occupied, gross square footage used and the number of move-in/out days. At the completion of your event waste removal charges per 40 cubic foot bin may apply.

Host booth cleaning can also be arranged through your Event Logistics Manager.

Labour

Additional labour can be arranged through your Event Logistics Manager. You are entitled to one set-up per room per 24-hr. period. Additional turnovers can be arranged through your Event Logistics Manager.

Parking

Parking Management provides the mandatory services necessary to ensure the optimal flow of your participant traffic at the facility while coordinating this flow with the other events occurring the same day. Depending on the size and nature of your event, this service includes Parking Attendants and Supervisors, appropriate signage and barricading and post-event lot maintenance. Upon request, services such as valet, reserved VIP areas, parking lot shuttles, etc. are also available for additional fees. Your Event Logistics Manager will provide you with a detailed plan, which covers all aspects of your parking requirements.

Security & Lobby Attendant

Your Event Logistics Manager in consultation with The Toronto Congress Centre’s Director of Security will determine the security requirements appropriate to ensure safety and security of your event. You will be provided with a detailed plan outlining the locations and posts required.

Event security is mandatory for:

  • Events attended by children
  • Events involving the consumption of alcohol
  • Events in multi-function space
  • Events deemed of a security concern at the discretion of your Event Logistics Manager

For events in the multi-function space, in addition to Event Security as outlined above, a daily 24 Hour Site Security fee is applicable and is the responsibility of each Event Manager. Whereas Event Security is dedicated strictly to the event space you have contracted, Site Security is responsible for the entire building(s) on a 24hrs basis overseeing security logistics and operating guidelines in the event of a crisis.